Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

APIs power everything from internal systems to customer-facing products, but managing them at scale is no longer straightforward. As organisations adopt multi-cloud architectures and expose more APIs, ...

The latest trends and issues around the use of open source software in the enterprise. Developers build applications. Developers also build web, embedded, server-side and deeper system-level code ...