AI agents are changing how we work, but Salesforce's latest research reveals that consumers are also looking to agentic AI to simplify their daily lives. The survey of 2,552 US consumers identified ...

The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms ...

The landscape of artificial intelligence is undergoing a significant transformation. As the capabilities of large language models grow, we are beginning to see a shift away from isolated ...

* Smart AI Agent™ offers industry-specific solutions with assured outcomes * Agentic ecosystem and services portfolio support clients end-to-end, from advisory to agent management * Patented plug-in ...